Where we work
IT, cybersecurity and AI services, wherever your business operates
Yes, we work with companies outside North Carolina. We are headquartered in High Point, North Carolina, work on site within 200 miles of our office, and deliver our services remotely to clients across the United States and around the world.
Where we work, at a glance
- Remote, anywhere
Across the United States and around the world: monitoring, security, help desk, cloud, AI, software and planning.
- On site within 200 miles
Around our High Point office, including the Piedmont Triad, Charlotte and Raleigh-Durham: installs, hardware setup and other hands-on work.
- Headquarters1208 Eastchester Drive, Suite 131, High Point, NC 27265
- Remote delivery, across the US and abroad
- Worldwide
- On-site radius from High Point, NC
- 200 mi
- Threat detection and response on every plan
- 24/7
- In business since 1987
- 39 years
- Active clients
- 100+
- Average client tenure
- 20+ years
Do you work with companies outside North Carolina?
Yes. We are headquartered in High Point, North Carolina, and deliver our services remotely to clients across the United States and around the world. Monitoring, patching, security, cloud work and most support are delivered remotely, and on-site work is available within 200 miles of High Point.
We describe the people we work with by their role and their business, not their state:
- Business owners and executives who want one accountable partner for IT, security and AI, on a written, per-user managed IT plan
- IT directors and in-house IT staff: a vCIO works alongside your in-house IT and gives the owners a written plan (IT strategy and vCIO services)
- Security and compliance leads who need 24/7 threat detection and response, and CMMC and NIST 800-171 readiness management (cybersecurity services)
- Operations and finance leaders at manufacturers and distributors whose business runs on its ERP (PDC Software Suite and custom software)
- Buyers and investors in an acquisition who need the technology of a target reviewed before closing (IT due diligence)
Key takeaway: North Carolina is where we are headquartered, not the limit of where we work.
Which services do you deliver remotely?
Managed IT, cybersecurity, cloud, backup, AI consulting, custom software, the PDC Software Suite, IT due diligence and IT strategy can all be delivered remotely, and the table shows which parts. Work that needs hands in your building, such as installing network equipment and setting up hardware, is done on site within 200 miles of High Point.
| Service | Delivered remotely | On site (within 200 miles of High Point) |
|---|---|---|
| Managed IT | Monitoring, patching, help desk and Microsoft 365 support, on a plan priced per user per month | On-site visits as set out for each plan on the pricing page |
| Cybersecurity | 24/7 threat detection and response, MFA, patching, email threat protection, security awareness training, and CMMC and NIST 800-171 readiness management | An engineer on site when something needs hands |
| Cloud and Microsoft 365 | Most Microsoft 365 and Azure migration work, and cloud management | Help in the building when a migration needs hands |
| Backup and disaster recovery | Restore-tested workstation and Microsoft 365 backup, and recovery planning around your RTO and RPO | Hands-on recovery, such as rebuilding hardware after a server failure |
| AI consulting | Readiness assessments, AI use policy, staff training and workflow automation with guardrails | Staff training in person |
| Custom software development | Custom business software, ERP integrations, and web applications and portals, each quoted in writing per project | When a project needs someone in the building |
| PDC Software Suite | Support from the team that writes the software, plus changes, reports and integrations quoted per project | Support on site |
| M&A IT due diligence | All QoT Lite work, most QoT report work, and IT integration after closing | QoT site visits before closing and hands-on integration work, within 200 miles |
| IT strategy and vCIO | Planning by plan: an annual technology review, quarterly business reviews with an IT roadmap and budget, or a dedicated vCIO with monthly strategy meetings | Strategy meetings in person |
| Network infrastructure | 24/7 network monitoring and management for managed clients | Site surveys, design, structured cabling, installation and cutover |
| Hardware procurement | Specification and itemized written quotes for any location, and ordering for offices in the United States | Setup and installation |
What still needs someone on site, and how far do you travel?
Work that needs hands in your building: installing network equipment and cabling, setting up computers and servers, fixing what cannot be fixed remotely, and in-person training or strategy meetings. Our technicians do that work on site within 200 miles of our High Point office, which covers the Piedmont Triad, Charlotte and Raleigh-Durham. Beyond that radius, any hands-on work your business needs is planned with you during discovery and put in your written quote.
Within the on-site area, the visits each managed IT plan includes are set out on the pricing page. These are the parts of each service that need someone in the building:
- Network infrastructure: site surveys, structured cabling, installation and cutover
- Hardware procurement: setup and installation of computers, servers and network gear
- Backup and disaster recovery: rebuilding hardware and restoring systems after a failure
- AI consulting and IT strategy: training and strategy meetings, which can also be held remotely
Key takeaway: Monitoring, security, help desk and cloud work are delivered remotely wherever you are.
How does remote support work day to day?
Every managed IT plan includes 24/7 threat detection and response, so your computers and servers are watched around the clock wherever they are. Your people reach the help desk by email, by phone or through our secure remote support portal, and help desk hours depend on your plan.
| What you get | Essentials | Professional | Complete |
|---|---|---|---|
| 24/7 threat detection and response (EDR and MDR) | Included | Included | Included |
| Help desk hours | Business hours | Priority response with extended hours | 24/7, including after-hours and weekends |
| Technician hours included each month (whole account) | 2 | 4 | 8 |
How your people ask for help
- Email[email protected]Best for non-urgent issues and detailed requests.
- Remote support portalsupport.preferreddata.comA technician connects to your computer through our secure portal.
- Phone(336) 886-3282Speak directly with a support representative.
- Software support ticketOpen a software ticketLog a software issue or request so it reaches the right specialist.
- Book a meetingSchedule a meetingPick a time to talk with our support team.
Work beyond the included technician hours is quoted before it starts. Every way to reach us is on the support page.
Where exactly is the on-site area?
Everywhere within 200 miles of our office at 1208 Eastchester Drive, Suite 131, High Point, NC 27265. That takes in the Piedmont Triad (High Point, Greensboro and Winston-Salem), Charlotte and the Raleigh-Durham area. It is a radius, not a state line: a site in a neighboring state that is within 200 miles of High Point is inside it too.
How do we get started from another state or country?
The same way a business down the road does: a conversation, then a written quote. For most services, discovery does not need a site visit. Network installation projects start with a site walk and hardware is installed on site, both within 200 miles of High Point; farther away, the written quote states how any on-site work is handled.
Discovery
We talk through what is not working, then review your environment, in person or remotely, and count the people and equipment we would manage. Network installation projects start with a site walk, which we do within 200 miles of High Point; farther away, the written quote states how any site survey is handled.
Written quote
You get a plan recommendation in writing that says what it covers and what it does not, including any on-site work. The quote is free, with no obligation.
Onboarding
We put the security baseline in place for your users and devices: 24/7 threat detection, MFA, patching, email protection and restore-tested backup.
Ongoing support
Your plan covers monthly technician hours, 24/7 threat monitoring and regular technology reviews. Anything outside it is quoted first.
Questions about where we work
Can you support a business with locations in several states?
Yes. Monitoring, 24/7 threat detection and response, help desk and Microsoft 365 support are delivered remotely to every location, and our network team links plants, warehouses and offices over site-to-site VPN or SD-WAN. Locations within 200 miles of High Point can also get on-site work; for the others, hands-on needs are planned with you during discovery and written into your quote.
Do you support offices outside the United States?
Yes. We support client offices in other countries remotely, including monitoring, 24/7 threat detection and response, help desk and planning. Help desk hours depend on your plan; Preferred Complete includes 24/7 support, after hours and on weekends. On-site work is within 200 miles of High Point, North Carolina; for offices abroad, Microsoft 365 licensing, how equipment is bought, delivered and warranted, and any hands-on needs are set out in your written quote.
Can a technician come on site outside the 200-mile area?
Our technicians work on site within 200 miles of our High Point office. For a site outside that area, any hands-on work is planned with you during discovery and written into your quote before work starts, so you know how it will be handled before you sign. Monitoring, security, help desk and cloud work are delivered remotely and do not need a visit.
What hours is support available?
Threat detection and response runs 24/7 on every plan. Help desk hours depend on the plan: business hours on Preferred Essentials, priority response with extended hours on Preferred Professional, and 24/7 support, including after-hours and weekends, on Preferred Complete. Compare the plans on the pricing page.
Is Preferred Data a local company?
Yes. We have been headquartered in High Point, North Carolina since 1987 (39 years in business), and our technicians work on site within 200 miles of our office. Being local is where we start, not where we stop: we also deliver our services remotely to clients across the United States and around the world.
Related pages
Tell us where your business operates
Wherever your offices are, we will talk through what is not working, recommend a plan and put in writing what it covers, including any on-site work. The quote is free.
Preferred Data Corporation, 1208 Eastchester Drive, Suite 131, High Point, NC 27265