Managed IT that keeps your business running. One decision, not a checklist.

Each plan is priced per user per month, quoted for your specific business rather than off a generic rate card. Your servers, firewalls, switches, wireless access points, and storage devices are counted during discovery and covered at your plan level on the same agreement, so equipment-heavy businesses like manufacturers are priced on what we actually manage. Counts are trued up monthly, so the invoice follows reality as you grow. The quote is free and there is no obligation.

The plans are cumulative, like good, better, and best. Preferred Essentials is the foundation: Microsoft 365 licensing matched to each role, so office staff get the full Office suite and field or shop-floor staff get a mailbox, plus a business-hours helpdesk, domain and email authentication, equipment financing we can arrange, and the full security baseline. Preferred Professional adds identity threat protection, a password manager, email encryption, zero-trust VPN, priority response with extended hours, onsite visits when a problem cannot be fixed remotely, and quarterly business reviews with an IT roadmap. Preferred Complete adds 24/7 support, unlimited onsite, compliance readiness management for CMMC and NIST 800-171, an AI enablement program, vulnerability scanning, and a dedicated vCIO. Each plan includes everything in the plan before it, and each includes a monthly allowance of technician hours: 2 at Essentials, 4 at Professional, 8 at Complete.

Most businesses land on Preferred Professional: it fits any company that runs on its data and wants identity protection, priority response, and a real IT roadmap. Preferred Essentials fits small teams that need reliable IT built to what cyber-insurance carriers expect, without the extras. Preferred Complete fits established businesses that want IT fully off their plate, work under compliance requirements like CMMC, or want a dedicated vCIO. We walk your environment with you and tell you in writing what each plan does and does not cover, so the decision is yours.

Every plan, including the smallest, includes the protections cyber-insurance carriers now expect: 24/7 threat detection and response monitored by real people, multi-factor authentication, patching and updates, email threat protection, security awareness training for your staff, and backups we verify by actually restoring them. Plus Microsoft 365 for every user. Security is the floor of every plan, not an upsell.

No, and that is deliberate. Removing pieces is how businesses end up half-protected without knowing it: monitoring without response means nobody acts on the alert, and backup without restore testing means you find out it failed on the worst possible day. If the price is the concern, the honest answer is a smaller plan, not a hollowed-out big one. What you decline is never hidden in fine print - it is called out plainly in your proposal.

Preferred Essentials includes 2 technician hours a month, Preferred Professional 4, and Preferred Complete 8. Those hours are for the whole account each month, not per person, and they cover day-to-day support of the services the plan manages. Everything outside them is billable and quoted before the work starts, so nothing reaches an invoice you have not approved. Unused hours do not carry into the following month.

The plans cover managing and protecting your business every month, within the included technician hours for your plan. Support beyond those hours, hardware purchases, PDC Software licensing, custom programming, AI assistant seats, website hosting, and projects like office moves or migrations are quoted separately, in writing, before any work starts - so your monthly plan price never quietly inflates. Compliance readiness management and the AI enablement program are included in Preferred Complete and available as add-ons to Preferred Professional.

We provide on-site IT support within 200 miles of High Point, NC, covering Charlotte, Raleigh, Greensboro, Winston-Salem, and surrounding areas, plus remote support nationwide.